Need Help Got Blocked For No Reason

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Munchie

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Hey guys I need your help. My sister and I got wrongly banned (aka blocked) from the game when we didn't do anything wrong. We never harass (bully) any users nor call anyone names. And neither one of us ever hacked the game. So we really don't understand why we were blocked.

How do we get our accounts unblocked? I was reading through the forums and I saw that we have to either 1. Restart the app, 2. Wait (and hope) for the next update, and or 3. Contact Support . I tried contacting support through the 'feedback' section of the game and this website: http://rilisoft.com but I never received back any replies. Has this ever happened to you guys?
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Edit: June 13, 2015

Like some pg3d forum users say, our accounts may be blocked due to users abusing the report button. That explanation does make sense to be honest. We don't hack nor harass, so I can see reason behind our accounts being blocked. If it is really the case, please Rillisoft revise your reporting system...

And for those who got banned then unbanned, how long did you guys have to wait until your accounts were unblocked? (FYI: I'm not desperate or anything..I just need storage on my phone )
 
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Hey guys I need your help. My sister and I got wrongly banned (aka blocked) from the game when we didn't do anything wrong. We never harass (bully) any users nor call anyone names. To be honest here, it's more of a vice versa thing for me. I get harass by raging users on Pixel Gun so many times that I lost count. And to top it off, neither one of us ever hacked the game. So we really don't understand why we were blocked.

How do we get our accounts unblocked? I was reading through the forums and I saw that we have to either 1. Restart the app, 2. Wait (and hope) for the next update, and or 3. Contact Support . I tried contacting support through the 'feedback' section of the game and this website: http://rilisoft.com but I never received back any replies. Has this ever happened to you guys?

To be honest here, a little part of me feels like this is a new type of hacking. My sister barely plays PG3D (plays it only from Fri-Sun) and never turns on chat. She doesn't hack nor do glitches so I don't understand why would Pixel Gun banned her. As for me I don't hack, but I do some glitches (ex. Mafia Mansion under the left stair glitch // Train Depot out of the map glitch // Sniper Forts & Knife Party all guns glitch (And no I didn't use the glitch to cheat my way to win, I just stumble upon it) ...and just to be clear ..I never done the wand glitch.
The glitch is still there? Either that you didn't update or you just stumble apon.
 
The stair glitch is one of course. I'm talking about that. And about the reporting, dumb daters get mad at ya and report you for killing. Trust me, I been there before.
Like Snipah said. Some Players out there get made at you because your the better player and accuse you of 'hacking' or 'cheating' and report you for those reasons. Its just basically a bunch of players who act like there 8 years old(some probably are) and get mad when things don't go right for them and blame others for their bad skills. Thus resulting in them abusing the report button.
 
My account got blocked
Hey guys I need your help. My sister and I got wrongly banned (aka blocked) from the game when we didn't do anything wrong. We never harass (bully) any users nor call anyone names. To be honest here, it's more of a vice versa thing for me. I get harass by raging users on Pixel Gun so many times that I lost count. And to top it off, neither one of us ever hacked the game. So we really don't understand why we were blocked.

How do we get our accounts unblocked? I was reading through the forums and I saw that we have to either 1. Restart the app, 2. Wait (and hope) for the next update, and or 3. Contact Support . I tried contacting support through the 'feedback' section of the game and this website: http://rilisoft.com but I never received back any replies. Has this ever happened to you guys?

To be honest here, a little part of me feels like this is a new type of hacking. My sister barely plays PG3D (plays it only from Fri-Sun) and never turns on chat. She doesn't hack nor do glitches so I don't understand why would Pixel Gun banned her. As for me I don't hack, but I do some glitches (ex. Mafia Mansion under the left stair glitch // Train Depot out of the map glitch // Sniper Forts & Knife Party all guns glitch (And no I didn't use the glitch to cheat my way to win, I just stumble upon it) ...and just to be clear ..I never done the wand glitch.
same here I got blocked for absolutely no reason ;-;
 
Like Snipah said. Some Players out there get made at you because your the better player and accuse you of 'hacking' or 'cheating' and report you for those reasons. Its just basically a bunch of players who act like there 8 years old(some probably are) and get mad when things don't go right for them and blame others for their bad skills. Thus resulting in them abusing the report button.

Yeah that could be another possible reason why our accounts got banned. If it is the case, Pixel Gun really need to revise its reporting system.
 
Not the OP but,

It doesn't seem to tell them, this games just won't load.
If that's the case. I would like @Munchie to post a screenshot of her main menu screen(the part where it shows your character). Sorry for the inconvenience as well, but we need to first prove that you aren't hacking.
 
In what way does the game tell you that you are banned?
When I go to the menu of team battle-deadly games and I try to click on anything but 'Local', it will say 'Your Account Was Blocked' in big white letters.
 
When I go to the menu of team battle-deadly games and I try to click on anything but 'Local', it will say 'Your Account Was Blocked' in big white letters.
If that's the case. I would like you to post a screenshot of your main menu screen(the part where it shows your character and currency). Sorry for the inconvenience as well, but we need to first prove that you aren't hacking.
 
If that's the case. I would like @Munchie to post a screenshot of her main menu screen(the part where it shows your character). Sorry for the inconvenience as well, but we need to first prove that you aren't hacking.
Here
If that's the case. I would like @Munchie to post a screenshot of her main menu screen(the part where it shows your character). Sorry for the inconvenience as well, but we need to first prove that you aren't hacking.
Here is a screenshot of my home screen, it looks completely normal. When you go to the game selection menu that's where it will indicate.
 

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Here

Here is a screenshot of my home screen, it looks completely normal. When you go to the game selection menu that's where it will indicate.
Alright, now that we have proof that you aren't hacking, you can send these screenshots to RiliSoft via Private Message. You can also send your player ID by clicking "Profile" in the main menu, and look for the numbers on the lower right corner of the screen.
 
Hey umm..how do you message people on here...sorry I'm still new here x/
-Look at the top-right corner of your screen
-Click "Inbox"
-Click "Start New Conversation"
-In the box that says "Enter Participants" Type RiliSoft(Like That)
-Enter your Conversation Title
-Enter your message
 
-Look at the top-right corner of your screen
-Click "Inbox"
-Click "Start New Conversation"
-In the box that says "Enter Participants" Type RiliSoft(Like That)
-Enter your Conversation Title
-Enter your message
Thanks
 
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