Munchie
New Member
Hey guys I need your help. My sister and I got wrongly banned (aka blocked) from the game when we didn't do anything wrong. We never harass (bully) any users nor call anyone names. And neither one of us ever hacked the game. So we really don't understand why we were blocked.
How do we get our accounts unblocked? I was reading through the forums and I saw that we have to either 1. Restart the app, 2. Wait (and hope) for the next update, and or 3. Contact Support . I tried contacting support through the 'feedback' section of the game and this website: http://rilisoft.com but I never received back any replies. Has this ever happened to you guys?
----------------------------------------------------
Edit: June 13, 2015
Like some pg3d forum users say, our accounts may be blocked due to users abusing the report button. That explanation does make sense to be honest. We don't hack nor harass, so I can see reason behind our accounts being blocked. If it is really the case, please Rillisoft revise your reporting system...
And for those who got banned then unbanned, how long did you guys have to wait until your accounts were unblocked? (FYI: I'm not desperate or anything..I just need storage on my phone )
How do we get our accounts unblocked? I was reading through the forums and I saw that we have to either 1. Restart the app, 2. Wait (and hope) for the next update, and or 3. Contact Support . I tried contacting support through the 'feedback' section of the game and this website: http://rilisoft.com but I never received back any replies. Has this ever happened to you guys?
----------------------------------------------------
Edit: June 13, 2015
Like some pg3d forum users say, our accounts may be blocked due to users abusing the report button. That explanation does make sense to be honest. We don't hack nor harass, so I can see reason behind our accounts being blocked. If it is really the case, please Rillisoft revise your reporting system...
And for those who got banned then unbanned, how long did you guys have to wait until your accounts were unblocked? (FYI: I'm not desperate or anything..I just need storage on my phone )
Last edited: