Need gem refund4lvl1-13

Toe_Crusher

New Member
I have been playing pixel gun for a LONG time. Recently, pixel gun 3d release a new update that features gems. During that time I was lvl 13 and quited pixel gun. Several months later, I came back on and did not get a refund...
 
Allow me to aid you with a quote from Rilisoft:
It usually happens because of the sever errors that occure from time to time, which are impossible to trace.
Let me explain. The purchasing process usually goes like this:
1. Once the user purchases an item, the app makes a request to server including the transaction receipt.
2. Server saves this purchase with the transaction receipt in "new" state
3. Server tries to verify this receipt on the servers of your digital store.
4. If verification succeeds, the product is granted to users
5. If verification succeeds, the purchase is marked as "Success".
6. If verification fails, the purchase is marked as "Fail"

Sometimes the error occures between one of these steps so we can't find any purchase records relative to this user.
Now, I believe that this issue must be dealt with by emailing the Google Play Support Team about the in-app purchase failure, since Rilisoft doesn't have access to the users' purchase. Once you're done with that, you'll probably have your gems back in your inventory.
 
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